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How To Order
1. Our address is 39 St David's Well, Bridgetown, Co Wexford, Ireland.
2. Call us on +353 53 9175929, +353 85 7186828, We are open 9.30am-6pm Mon-Sat.
3. Buy securely online here from our website, www.profitness-supplies.com
4. Ordering on our website for domestic equipment can be done without contacting us, however for the best service regarding your question call us for free friendly advices.
5. On all commercial items contact us for more details, pricing and warranty details.
6. Please note that all products on the main Pro fitness website are designed for Home use and always carry a Home use warranty only, unless otherwise, specified. Equipment purchased from Pro fitness supplies website and used in anything other than domestic environment will void warranty rights.
7. Commercial prices listed on the web site are ex –VAT delivery and installation. All retail items are incl VAT.
8. Ex display products are separate from promotions.
9. Payment- Cash, Cheque, Credit Card/ Debit Card through SagePay Server, Electronic Bank Tranfer, PayPal & Google Checkout.
10. Pro fitness Supplies has structured its price based on the U.K. prices to keep in line with completion trends and new developments for the benefit of the consumer.
Pro Fitness Supplies will match any mistake it advertises on its website. .However proof of purchase is necessary
Please note the Pro Fitness Supplies does not apply to products that are not available either direct from Pro fitness Supplies or at the companies where these goods are advertised. Our price promise is date specific and any product that has been advertised at a cheaper price after the date of purchase are excluded from our price promise. Any claim made under our price promise must be accompanied by verifiable evidence that the product was advertised a cheaper price at the same time as purchase from Pro fitness Supplies. Our Price Promise does not apply to ex-display, mail order returns or end of line items. Pro Fitness Supplies reserves the right not to match or refund on specific items if they are not in stock in our warehouse or have been ordered specifically for direct dispatch from our supplier.
11. We take your security very seriously at Pro Fitness Supplies. That's why any transactions you make over our website are instantly encrypted and completely safe, and all your credit card details are securely passed to our provider, ProTX, for approval, so we not only do not see your credit card details, they're also not stored in any of our databases.
How do you know that Pro Fitness Supplies is a 'Secure Site'? Look at the bottom right-hand side of your computer screen when you are making a purchase, you'll see a small yellow padlock in a small box, this tells you that this site is secure. When you see the padlock symbol, double-click it to view the full validity of the Secure Certificate.
12. Delivery is free subjected to Wexford town and radius of 10 miles.
Pro Fitness Supplies use both internal and third party carriers. Occasionally deliveries can be delayed for reasons out with our control. Pro Fitness Supplies can not be held responsible for losses relating to late or failed deliveries.
For large items we suggest to the customer contact Pro Fitness supplies to arrange installation. Our one man free delivery service delivers your purchase to ground level. Depending on the delivery company and their individual health and safety policy, this may mean your goods are delivered to kerb side. Our free delivery does not include the driver taking your purchase upstairs internally or externally. Drivers are not insured to enter your property. Our one man free delivery service may require assistance from you to assist or move the goods from the drop off point into your home.
Please do not ask the delivery driver to lift heavy items without sufficient manpower, as this will often be in breach of Health & Safety legislation.
13. Before signing for your goods, please ensure you check the outer packaging. If there is noticeable damage to any part of the packaging, please sign the delivery note accordingly. We cannot accept claims for goods damaged in transit if you have not indicated damage on the delivery note. Please notify Pro Fitness Supplies via email or phone within 3 days.
Any customer refusing delivery of goods for any reason other than goods damaged in transit will be responsible for the delivery costs to the customer and the return to our warehouse. There will also be a minimum 15% restocking charge.
Pro Fitness Supplies can not be held responsible for any shortages, damages or defects notified to us after 72 hours from delivery.
While we will make every endeavour to deliver your products at the time promised, Pro Fitness Supplies accept no liability for any incidental expenses caused by late or failed deliveries, or for any damage caused to property while delivering or installing your goods.
Delivery service range from 3-14 working days, free delivery area is usually within 3 working days.
All new equipment sold by Pro Fitness Supplies is covered by a minimum one year parts and labour cover. In many cases the warranty is greater than this.
The warranty on equipment we sell varies from manufacturer to manufacturer. It can include a full on site repair facility or a ‘back to base’ warranty. In some cases, where there is a minor fault, the manufacturer will send a part by mail for the customer to fit.
If an item develops a fault, please e-mail support [at] profitness-supplies.com or call on +353 53 9168084, stating the equipment you have, (brand and model number), serial number and a brief description of the fault.
Pro Fitness Supplies will either arrange to send a part for the customer to fit, send an engineer to site, or in some instances, depending on manufacturer, ask that the goods be returned to our warehouse. Goods must be well packaged prior to collection. No goods will be accepted into our warehouse without prior authorization from Pro Fitness Supplies. Pro Fitness Supplies will then repair or replace the equipment with an equivalent or better model and deliver the goods back to the customer at our expense.
Warranties only apply to goods within Ireland.
14. All warranties are valid in Ireland only. Extended warranties, offer upgrades to manufacturer's warranties to 3 years parts & labour cover.
15. For customer service please use the contact us page.
All prices quoted are correct at time of going to press, due to circumstances beyond our control these may change, including rate of Value Added Tax. The price levied will be confirmed at the time of ordering.
Incorrect/Faulty goods must be returned to us before replacements will be dispatched.
Our aim to keep the majority of the products listed on our website in stock at all times. Occasionally some items are out of stock. If you order an item that is out of stock, we will contact you within 48 hours (2 working days) and advise you when the item is due back in or of any comparable product that is available.
Refunds will be made in the original payment method and within 14 days of our receipt of goods. All refunds must be authorised by our staff.
Your right to cancel
If goods have been dispatched, you have the right to return goods within 30 days of receipt of your goods. The cost of postage, packaging and insurance to return the goods will be borne by the customer and goods must be received by us in perfect condition and in their original packaging. The cost of delivering the goods will be deducted from any refund. There may be a re-stocking charge. If goods are not received back in perfect condition and in their original packaging, Pro Fitness Supplies reserve the right not to accept the goods at our warehouse and/or not to issue a refund or credit. Any costs to redeliver the goods will be payable in advance by the customer. If the goods have been removed from their original packaging or assembled, your right to cancel may be forfeited.
Our Standard 10 day return and 30 day online return options apply to goods purchased for domestic use only. These options do not apply to equipment purchased for use by a business, commercial equipment, or for any ‘special order’ items. Special order items, are goods that are not normally stocked by Pro Fitness Supplies and have had to be ordered specifically for a customer. These options also do not apply to any Nutritional Supplements, software, DVDs, videos or books where the security or outer seals have been broken. Mail Order Returns/Ex. Display Models are classed as ‘one off’ ‘special order’ items, and as such are not covered by our standard 10 day return policy or our 30 day online return option. These terms and conditions do not affect your statutory rights. Under distance selling regulations, you have a 7 day right to cancel. We must be notified of your intention to cancel in writing and the cost to return the goods will be the responsibility of the customer
Any free gifts received with your order must be returned if an order is cancelled.
Please note: our couriers do not collect any unpackaged goods.
All order cancellations or returns must be notified to us by e-mail only. If you wish to cancel or return goods please e-mail our Customer Service Department at the address below and we will issue a Return Materials Authorisation (RMA). Goods must be returned to us within 7 days of receipt of RMA.
If you wish to return goods, please email support [at] profitness-supplies.com
No cancellation of order will be accepted after 30 days from delivery of goods.
Our Standard 10 day return and 30 day online return options apply to goods purchased for domestic use only. These options do not apply to equipment purchased for use by a business, commercial grade equipment, mail order returns, ex dispay equipment, or for any ‘special order’ items. Special order items, are goods that are not normally stocked by Pro Fitness Supplies and have had to be ordered specifically for a customer. These options also do not apply to any Nutritional Supplements, software, DVDs, videos or books where the security or outer seals have been broken.
Goods that we don't normally stock, are not part of our core product line or are specially specified by customers are classed as 'made to consumer specification' and therefore are not covered by distance selling regulations. For example: goods that have been pre-assembled at the customers request or commercial grade equipment.
All customer information will be treated under the terms of the Data Protection Act. We will not pass on your details to other companies. We may identify and inform you of other products and services offered by Pro Fitness Supplies which would be of interest to you. You must tell us if you do not wish us to do so.
Pro Fitness Supplies take all of our customers seriously and we try to offer them the best possible service available, however if you feel you have something to complain about you may direct it to support [at] profitness-supplies.com. You will be guaranteed a quick response.
Waste Electrical and Electronic Equipment
Each EU Member State now has a legal obligation to minimise the disposal of WEEE in landfill sites.
The broad aim of the WEEE regulations is to address the environmental impacts of electrical and electronic equipment when it reaches the end of its life.
We all have a responsibility to contributing to the reuse, recycling and other forms of recovery of WEEE under these Regulations.
Over 75% of waste electrical goods end up in landfill, where lead and other toxins contained in the electrical goods can cause soil and water contamination which can lead to negative effects on human health and the environment.
Electrical and Electronic Equipment that was made after 13th August 2005 should display the crossed-out wheelie bin symbol on the packaging or product. The purpose of the symbol is to encourage householders to dispose of their WEEE separately from household waste.
As a distributor we are committed to reducing the amount of WEEE that goes in to land fill. Laidir Leisure Ltd. Trading as Pro Fitness Fitness have joined the Distributor Take-back Scheme (DTS) which means that we have contributed to a central fund to help improve local recycling centres.
You can find information regarding your local recycling centres on www.recycle-more.co.uk
Buy Now Pay Later
If you need more information please phone +353 53 9168084 and ask for written details.
Pro Fitness Supplies endeavor to keep product information as up to date as possible. However, specifications are liable to change without notice. Product photographs are intended to illustrate the particular model but may, occasionally, not reflect the product as sold. Unless specifically stated, weights, bars and other accessories shown on photographs are not included - please call for further details on any particular product.
While every effort is made to provide accurate and up to date information, Pro Fitness Supplies can not be held responsible for any errors or omission on our website or brochures.
Although Pro Fitness Supples endeavour to ensure that all pricing information on the Website is accurate, occasionally an error may occur and goods may be mispriced. If a pricing is discovered or an order is placed at the erroneous price we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.
After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.
For certain goods, information concerning stock availability is not available on the Website. If you order goods which are not available from stock, we will contact you by e-mail and you will have the option to wait until the goods are available from stock, or cancel your order in accordance with our cancellation and returns policy. In the event your order is cancelled, we will refund any payment already collected from you in respect of that order, in accordance with our cancellation and returns policy.
Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.
While every care has been taken to ensure that this website is virus-free, Pro Fitness Supplies accepts no liability for viruses or virus damage as result of using this website.
The terms of the contract do not effect your statutory rights.